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To give you greater peace of mind with your upcoming moving plans, we’ve introduced a temporary no change fees policy during the Coronavirus pandemic from 12th March 2020, meaning you can carry on with your relocation plans as close to ‘normal’ as possible.
This means if your move plans do change, you can switch your date to an alternative date with no penalty.
If you wish to book a removal service in, under normal circumstances in our BAR terms you are bound by our cancellation and postponement terms under section 6. These terms are written by the British Association or Removers, in adherence the trading standards code or practice.
However, we are offering all future bookings until further notice, the ability to change the date FREE OF CHARGE for the first time if you wish to postpone the removal. Each further change of date is charged at our normal postponement rate of 10% of the value of the removal (excluding transit/storage insurance). This does not apply if you wish to cancel. If cancellation is requested, our normal cancellation terms under section 6 shall apply, and refund given if applicable. We hope that this will give clients confidence in knowing that if JamVans are to be your chosen provider, as a consumer you’ll have an extra layer of protection. Should the initial free postponement waiver be exercised, a new postponement waiver would have to be purchased at point of the new date selected.
The new move date must be completed on or before the 31 December 2020. Re-booked moves will be subject to availability and any differences in costs, for example if you change the move to a Sunday, additional labour costs would apply.
We hope that this will clarify our terms and conditions and include measures that will add confidence knowing that should you opt to accept our quotation and book with us, extra measures of protection have been added.
We’re all in this together…
Our teams and client’s safety are of the upmost importance with special measures in place for all removals. Learn what we are doing to protect our teams and clients during these difficult times. View our Covid-19 precautions here Covid – 19 Measures
We are working within government guidelines. Any moves which have exchanged/end of tenancy are categorised as essential work, for which we will operate in such circumstances.
Government advice on moving home
The government has laid out advice to home movers during Covid – 19. The advice is intended for people buying and selling private homes that they intend to live in. Find out more here