Complaints Policy

JamVans Complaints Procedure

We always strive to provide our customers with the best possible service and we are sorry that you are dissatisfied. Please submit your complaint in writing, to the Primary Manager as set out below.

From receipt of your complaint we will acknowledge it within 3 working days and issue a formal written outcome of the investigation within 15 working days. In the unlikely event that you remain dissatisfied please write again to the relevant Escalation Manager as set out below, explaining why you feel your complaint remains unresolved. Following a second review of the complaint the Escalation Manager will, within 8 weeks of receipt, provide you with a written statement expressing our Final Viewpoint. If you are still unhappy, the Escalation Manager will refer you to the Furniture Ombudsman and we will co-operate with you, your advisors and the Furniture Ombudsman to reach a resolution of the complaint. We agree to be bound by the decision of the Furniture Ombudsman.

So that your complaint is dealt with by the most appropriate person please direct it as set out below.

Jam UK Trading Ltd T/A JamVans

Office Manager Annette Toner
Telephone 0203 621 6465
Email [email protected]
Address Unit 25 Boxted Business Park, Boxted Road, Hemel Hempstead, Hertfordshire, HP1 2SG

If you are still unhappy after hearing from the above, you should get in touch with the Managing Director, who is the Escalation Manager for your complaint.

Managing Director Justin Yates
Telephone 0203 744 0848
Email [email protected]
Address Unit 25 Boxted Business Park, Boxted Road, Hemel Hempstead, Hertfordshire, HP1 2SG

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by:

The Furniture Ombudsman

The Furniture Ombudsman
3-4 Viewpoint Office Village
43-55 Milford Street
Babbage Road
Stevenage
Hertfordshire
SG1 2EQ
T: 0333 241 3209

www.thefurnitureombudsman.org