Complaints Policy

At JamVans we take any complaint seriously no matter how big or small.  We view any complaint as an opportunity to improve our service as well as the opportunity to correct any issues that a client may have.  Any complaints can from a vital part of the service that JamVans provides as it demonstrated a dedication to the commitment of providing the best possible service.  If one client has a particular issue, there is a good possibility that others may have had the same issue and rather than complaining they may have ‘voted with their feet’ choosing not to us the JamVans’ services again or recommending JamVans to others.

 

Why our complaints procedure is important to JamVans:

 

Confidentiality

Any complaint is to be handled sensitively, informing only those who need to know and following the relevant data protection procedures.

 

JamVans Complaints Procedure

Written complaints either send via email to [email protected] or via post to Unit 25 Boxted Farm, Berkhamsted Road, Hemel Hempstead, Hertfordshire, HP1 2SG.  Verbal complaints can be made in person to any JamVans representative or over the phone on the following numbers, 0208 166 1665 and 01442 212 919.

 

You can download a complaint form here – Customer-Complaint-Form