Terms & Conditions

Terms and Conditions

 

Introduction

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement.  Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover.  These terms and conditions can be varied or amended subject to prior written agreement.  In Clauses 8, 9, 10, and 11 We limit or exclude Our liability for loss and damage. We recommend You arrange insurance to cover Your goods.  We are able to arrange insurance for Your benefit upon request.  This insurance will be separate from this contract and subject to the terms and conditions of the policy. 

 

  1. Our Quotation
    • Our quotation, unless otherwise stated, does not include insurance, cancellation/postponement waivers, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.
    • Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:
      • If the work does not commence within twenty-eight days of acceptance;
      • Where We have given You a price including redelivery from store within Our Quotation and the re-delivery from store has not taken place within six months from the date of the issue of the quotation;
      • Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.
      • The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your request.
      • We have to collect or deliver goods at Your request above the ground floor and first upper floor.
      • If You or Your agents request collection or access to Your goods whilst they are in store;
      • We supply any additional services, including moving or storing extra goods (these conditions apply to such work). This may include (but is not limited to) situations in which it becomes apparent when We collect Your goods that there are additional items, goods or other load, of which We were not informed when We provided Our quote and which was not, therefore, included in the quote.
      • The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
      • We have to pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them.
      • There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
      • We agree in writing to increase Our limit of liability set out in Clause 8.1 prior to the work commencing;
      • We have to pay operational charges in order to carry out the services, which may be brought in at any time by the law and amended at any time by the law. Such operational charges may include (but are not limited to) Low Emission Zone (LEZ) charges and congestion charges.

1.3           You agree to pay any reasonable charges arising from the above circumstances.

 

 

 

 

 

 

 

 

 

 

(a) arising from Our negligence or breach of contract whilst the goods are in Our physical possession, or

(b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by Our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim.

 

 

 

 

 

 

 

 

 

“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges.

We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 22). These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.

If there is a dispute arising from this Agreement, please contact us on the details provided. A copy of our complaints policy can be found on our website.

 

 

 

We will use Our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods.  Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances.  It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.

 

Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.

 

 

 

Where we produce a list of Your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or within a reasonable period agreed between us, notifying Us of any errors or omissions.

 

We review our storage charges periodically.  You will be given 30 days’ notice in writing of any increases.

 

If payment of Our charges relating to Your goods is in arrears, and on giving You three months’ notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us.  If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice.  The cost of the sale or disposal will be charged to You.  The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest.  If the full amount due is not received, We may seek to recover the balance from You.

 

If payments are up to date, We will not end this contract except by giving You three months’ notice in writing.  If You wish to terminate Your storage contract, You must give us at least 10 working days’ notice (working days are defined in Clause 6 above).  If We can release the goods earlier, We will do so, provided that your account is paid up to date.  Charges for storage are payable to the date when the notice should have taken effect.